![]() How different are the two products? What new functionality was introduced in Dynamics 365? Does this change the relationship with Office 365? How did licensing change? What is the upgrade path between Dynamics CRM and Dynamics 365? How different are the two products?ĭynamics 365 for Customer Engagement is a further iteration of Dynamics CRM 2016: the underlying purpose and design of both systems is the same, and while both are designed for the cloud, both can be installed on-premise. In this post, we will be answering some frequently asked questions on the difference between the two. In November 2016, Microsoft Dynamics CRM 2016 was replaced by Microsoft Dynamics 365 for Customer Engagement.
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